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Complain about poor service provided by cargo comany

Dear Name,
I had booked my car for the transportation to___________ a week back through your cargo company_________. This was with respect to the transfer I had, and I wished to get the car soon as I have to travel a lot in my work. I was assured that the car would reach the destination in two working days, but I received the car after almost a week, that too we had lot of problems as none of the employees of your office could inform what was happening. We had to make a number of calls to your office, and we didn’t get a proper answer. Finally yesterday I received the car, but I am really upset that the car has dents is all the places and the rear window and wiper is broken.
I was charged initially ___________ for transportation amount of which I had to pay 80% at the starting point and 20% at the time of delivery. Yesterday the driver called me and informed that there is no petrol, and that he would require an additional amount to bring it to my door. The car was filled full tank with petrol at the starting office, but by the time it reached me I was charged me extra.
I am really disappointed with the service; first the amount of inconvenience caused was immense because of the delay. Second the car was not delivered in the proper condition request you to look into the matter and refund the amount for breakage.
Thanking you,
Your name,

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